![]() ![]() ![]() Request a new bank account number or card number.Update your online banking and financial services passwords.Unfortunately, there is no way for Venmo to determine how your account information was breached, but here are some steps we recommend taking as soon as you can: If you confirm the payments were not authorized by you or someone with permission to use your card, it's likely someone has gained unauthorized access to your personal and/or financial information. I’ve confirmed these payments were unauthorized - help! For more information about what Venmo is, check out this article ! Venmo is popular with college students to split bills, rent, and other things easily with friends. Usually, this indicates your financial information was added to our service by an authorized friend or family member, or by someone else without your authorization.īefore taking the steps below, it may be useful to check in with any family or household members who might have had permission to use your funding sources to send payments within Venmo (i.e., children, spouse, etc.). If you're seeing Venmo on your bank or card statement and don't have an account with us, someone else might have added it to Venmo. ![]()
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